Complain! – Issue 06-2025

Many people with disabilities hesitate before complaining about poor accessibility or usability. This is a mistake, because providers often interpret the lack of feedback as a sign of disinterest or as an indication that things are somehow manageable. Many affected individuals also simply do not have the time. In addition, the often missing or unhelpful responses from providers are hardly encouraging.

Precisely for this reason, it makes sense to file frequent and detailed complaints when justified: with the provider, with the market surveillance authorities responsible for the German Accessibility Strengthening Act (BFSG), and with the monitoring bodies responsible for BITV compliance. These complaints, especially when they come repeatedly from different people, help advance the topic of accessibility. Many providers only become aware of the issue as a result. Complaints also legitimize the work of accessibility experts. Unfortunately, without complaints, nothing changes. Of course, praise is equally valuable when something has been implemented particularly well, as this also supports those responsible for accessibility. What tends to have little impact are general complaints on social media, at least when they are not linked to the specific provider concerned. The title of this newsletter is a reference to Stéphane Hessel's essay "Time for Outrage!" ("Indignez-vous!").

Interesting Articles

This article highlights how poorly designed user interfaces exclude older people and individuals with cognitive disabilities from everyday life.

UX as an Accessibility Issue –

This article discusses the challenges and approaches to making authentication accessible and usable for everyone.

Designing Accessible Authentication

This article explains the structured framework and key steps of an accessibility test, helping clients prepare effectively for the evaluation process.

How an Accessibility Test Works

In this article, clients receive practical advice on how to understand and effectively use often complex and extensive accessibility evaluation reports.

Working with Digital Accessibility Evaluation Reports: Tips for Clients

A practical guide to conducting ethical and safe user research with vulnerable groups. The focus is on minimizing data collection requirements and obtaining informed consent appropriately.

Inclusive user research: vulnerable people - TetraLogical

A critical article about the misconception that digital accessibility can be achieved solely through automated audits and compliance checklists. It emphasizes the need for genuine cultural change within organizations that actively involves people with disabilities from the outset.

You can't audit your way into accessibility culture change

An analysis of 2025 data on the implementation of the European Accessibility Act (EAA). It examines the gap between individual expertise and organizational implementation within companies, as well as the current role of AI tools as both an opportunity and a risk.

Digital accessibility progress since EAA: What the 2025 data shows - AbilityNet

Technical Articles

Artificial Intelligence

Good News of the Month

A report on Italian museums where blind and visually impaired people actively contribute to exhibition concepts, making art accessible through touch, audio descriptions, and even scent.

In Italy’s museums, blind and visually impaired people are helping reframe what art is

A short BBC video feature highlighting innovative approaches and personal stories related to the advancement of digital accessibility.

BBC Reel Video - Digital Accessibility

A report on the use of artificial intelligence to provide blind people with detailed, generative descriptions of their own reflections, helping to create a new sense of self-image and body awareness.

How AI mirrors are changing the way blind people see themselves - BBC Future

News from Nigeria’s National Information Technology Development Agency (NITDA) about new government policies and programs aimed at strengthening digital accessibility and inclusion across the country.

NITDA Digital Inclusion Initiative

An article about the growing market for assistive technologies and training programs that create new employment opportunities for people with disabilities through the targeted use of AI.

Disability Inclusion Gains Momentum With Skilling, Assistive Tech, And AI Push

A report on Australia’s new foreign policy strategy, which requires that 70 percent of international aid funding directly support inclusive projects benefiting people with disabilities.

Australia targets 70% of aid for disability inclusion - FBC News

Announcement of the global Disability Legislation Index, a comprehensive legal database developed by Baker McKenzie to promote workplace inclusion worldwide.

Baker McKenzie Launches Disability Legislation Index

A blog post from the global initiative G3ict describing how leading technology companies are advancing accessibility worldwide through international standards and scalable software solutions.

How Global Tech is Powering Accessibility Around the World - G3ict Blog

A report on Samsung’s decision to replace its customized version of the TalkBack screen reader in the One UI 9 beta with Google’s official version, creating a more consistent user experience.

Samsung Replaces its TalkBack Version with Google’s in One UI 9 Beta - Accessible Android

An introduction to a new Spanish national protocol designed to optimize emergency services and response chains so they can support people with various disabilities more effectively and accessibly during crises.

Spain launches national protocol to improve emergency assistance for persons with disabilities - AccessibleEU Centre

News about a new law in Slovenia that officially recognizes the unique language and communication methods of deafblind people, strengthening their legal rights and social participation.

Slovenia adopts act recognising the language of deafblind persons - AccessibleEU Centre

An article about an initiative in Indiana that provides training and career placement opportunities for deaf and hard-of-hearing individuals, helping them access careers in the technology sector.

Indiana Program Connecting Deaf and Hard of Hearing Job Seekers with Tech Careers - Insurance Journal

An article about the global financial inclusion movement, which advocates for accessible banking services and financial education for people with disabilities to strengthen their economic independence.

Building economic independence: The disability financial inclusion movement - AOL

An introduction to adidas’ first performance running shoe developed in close collaboration with para-athletes to address specific fit, comfort, and usability requirements.

adidas unveils Supernova Rise 3 Adaptive – its first performance running shoe designed in partnership with adaptive athletes

A milestone for political representation: for the first time, people with intellectual disabilities have been elected to the board of the European Disability Forum (EDF).

El Amran and Busch elected first persons with intellectual disabilities to European Disability Forum - Inclusion Europe

A report on a university project at Chico State in which brain models were labeled in Braille, enabling a psychology student who lost her sight to participate fully and equally in laboratory work.

Braille-Labelled Brain Models Make Lab Accessible to Psychology Student - Chico State Today

Announcement of the return of a popular PBS children's series featuring an autistic main character, promoting inclusion and understanding in children's television.

PBS Brings Back Series Focused On Character With Autism - Disability Scoop

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